Privacy Policy

Effective date: 1 January 2025

Daylore is committed to protecting the personal information of every individual who visits or interacts with this website. This Privacy Policy explains what information we collect, how we use it, how it is stored and protected, and what rights you have with regard to your personal data. Please read this document carefully. By using this website or submitting any information through it, you consent to the practices described here.

Information We Collect

We collect only the information that is necessary to process your order and deliver your digital guide. When you submit an order through our website, we collect the following personal data:

• Full name — to identify your order and personalise your delivery correspondence
• Email address — to deliver your purchased guide and send order confirmation
• Guide selection — to fulfil the specific product you have ordered
• Planned visit month — optional, used only to include relevant seasonal notes with your guide delivery
• Optional message or notes — if provided, used solely to personalise your guide delivery where possible

We do not collect payment card data directly. Any payment processing is handled by third-party payment service providers who maintain their own data security standards and privacy policies. We do not store your financial information on our systems.

We may also collect certain technical information automatically when you visit our website, including your IP address, browser type, operating system, referring URL, and pages visited. This data is collected in aggregate and is not linked to your personal identity.

How We Use Your Information

The personal information you provide is used exclusively for the following purposes:

• Processing and fulfilling your guide order
• Delivering your purchased digital guide to the email address you provided
• Sending order confirmation and any necessary follow-up communications related to your purchase
• Responding to queries or support requests you initiate by contacting us directly
• Improving the content and delivery of our guides based on optional feedback you provide

We do not use your personal information for targeted advertising, behavioural profiling, or any automated decision-making processes. We do not send unsolicited marketing communications. If we wish to send you any promotional materials in the future, we will seek your explicit consent before doing so.

Cookies

This website uses only essential functional cookies that are necessary for the website to operate correctly. We do not use tracking cookies, advertising cookies, or any third-party analytics cookies that collect personal data about your browsing behaviour across other websites.

Essential cookies may be set to maintain basic site functionality such as session management. These cookies do not collect personal information and are deleted when you close your browser. Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of this website.

Third-Party Disclosure

Daylore does not sell, trade, rent, or otherwise transfer your personal information to third parties, except in the following limited circumstances:

• Payment processors: Payment transactions are processed by third-party providers. We share only the information necessary to complete your transaction. These providers are bound by their own privacy policies and data security standards.
• Email delivery: We use a trusted email delivery service to send your guide and confirmation messages. This service processes your email address for delivery purposes only and is not permitted to use it for any other purpose.
• Legal compliance: We may disclose personal information if required to do so by law, court order, or regulatory authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Daylore, its users, or the public.

Aside from the circumstances described above, we will never share your personal information with any third party without your explicit prior consent.

Data Security and Protection

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include secure data transmission protocols, restricted access to personal data within our team, and regular review of our data handling practices.

However, no method of electronic transmission or storage is completely secure. While we do our best to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable law.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Order data is typically retained for a period of three years for accounting and legal compliance purposes, after which it is securely deleted.

Your Rights

Under the Personal Data Protection Act 2012 of Singapore (PDPA) and applicable data protection principles, you have the following rights with respect to your personal data held by Daylore:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right of withdrawal: You may withdraw consent to our use of your personal data at any time, subject to legal or contractual restrictions.
• Right to erasure: In certain circumstances, you may request that we delete your personal information from our records, subject to our legal retention obligations.

To exercise any of these rights, please contact us in writing using the details provided in the section below. We will respond to all reasonable requests within 30 days of receipt. We may ask you to verify your identity before processing your request.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us by email or post:

We are committed to resolving any privacy-related concerns promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission of Singapore (PDPC).